Refund Policy

We want you to buy the right course and to feel fine about it if you did not.

If you have not started a course, you can request a full refund within 14 days of purchase. Write to support@certifiedtrainingusa.com with your order details and we will process it.

Once a course has been substantially completed or a certificate has been issued, we generally cannot refund it, because the training has been delivered and the certificate is a record of that. If something went wrong, technical trouble, the wrong course, a genuine problem with the content, tell us and we will make it right, whether that means fixing access, swapping the course, or refunding you.

For team and seat purchases, unused seats can be refunded within 14 days as long as they have not been redeemed. Seats a team member has already started are treated like an individual purchase.

We would rather solve the problem than lose your trust, so if you are unsure whether your situation qualifies, ask.